5 ready-to-send messages for the whole guest journey
Copy, personalize, send. These five messages cover the entire guest journey — from booking confirmation to the review request. Replace the bracketed details, then paste into Airbnb, Booking.com, WhatsApp or email.
1
Booking confirmation
Send:right after the booking
Hi [guest name]! 👋
Thank you for your booking — we look forward to welcoming you to [Property name] from [check-in date] to [check-out date].
A few days before your arrival we'll send you all the check-in details (address, access, parking).
If you have any questions in the meantime, just message us here or call [phone].
Have a great day,
[Your name]
2
Check-in instructions
Send:1–2 days before arrival
Hi [guest name]!
See you soon! Here's everything you need for your arrival at [Property name]:
📍 Address: [full address + Google Maps link]
🕒 Check-in: from [3:00 PM]
🔑 Access: [door code / key box / who will meet you]
🚗 Parking: [where to park]
📶 Wi-Fi: [network name] / password: [password]
Arriving earlier or later? Let us know and we'll work something out.
Safe travels!
[Your name] · [phone]
3
Mid-stay check-in
Send:the morning after the first night
Hi [guest name]!
We hope your first night at [Property name] was comfortable. 😊
Is everything okay? If you need anything — extra towels, local tips or anything else — don't hesitate to message us.
Enjoy the rest of your stay!
[Your name]
4
Check-out reminder
Send:the evening before check-out
Hi [guest name]!
Tomorrow is already departure day — check-out is by [11:00 AM].
Before you leave, please just: leave the keys [where], close the windows and switch off the lights [+ any other requests].
Need a later check-out? Ask us — if it's possible, we're happy to help.
Thank you for staying with us!
[Your name]
5
Review request
Send:a few hours after check-out
Hi [guest name]!
Thank you once again for choosing [Property name] — we hope you had a great stay!
If you have a minute, a short review would help us enormously: for a small host like us, every review counts. ⭐
We'd love to welcome you back any time!
[Your name]
Tip: replace the bracketed details with your own before sending to guests.
Tired of copy-pasting? HostsPilot sends these messages automatically, at the right time — on every platform.